Rental Lock Automater (RLA): FAQs
Please ensure that your lock is within 20ft of a repeater. Click for details
  • Where do I get the iCalendar URLs for AirBnB, VRBO, HomeAway, TripAdvisor and Booking.com?
    • AirBnB
      • Go to Manage Listings on airbnb.com
      • Find the listing you'd like to edit and click Manage listing 
      • Click Availability 
      • Under Sync Calendars, select Export calendar 
      • Copy and paste the calendar link into your SmartApp
    • VRBO/HomeAway
      • Log in to your account
      • If you have more than one property, select the property you wish to edit
      • Click the Calendar icon in the left navigation menu
      • Click Reservations
      • Click the Import/Export arrows icon
      • Click Export Calendar
      • Copy and paste the calendar link into your SmartApp
    • Booking.com
      • Log on to your Extranet
      • Click Calendar and Pricing and click on Sync Calendars
      • Click on Add calendar connection
      • Click on Skip this step at the bottom
      • Enter any name in the pop up screen and click on Export calendar
      • Click on Copy link and then click on Done to activate it (don't forget this!!)
      • Paste the calendar link into your SmartApp
    • TripAdvisor
      • Log on to your account
      • Click on the Calendar tab for your property
      • Select Export calendar to view your iCalendar link
      • Copy and paste the calendar link into your SmartApp

  • Does RLA make any changes to my account/reservations? Does it need my credentials?
RLA does not require your credentials. It does not modify your account; it only reads the upcoming reservations through the iCalendar link provided by you

  • Which locks can I use with RLA?
You can use any remotely programmable Z-Wave/ZigBee lock with a keypad and separately buttons for each digit (0-9). We recommended using Schlage and Yale locks (e.g. FE599, BE469, YRD210/216/220/226/240 etc). Avoid locks such as the Kwikset 888/910/912 and Schlage BE369 which have multiple digits on a single button. Also ensure that your lock is within 20ft of a repeater

  • Can I have RLA automatically  send SMSs to renters? Will it send mutiple SMSs?
If your iCalendar includes phone numbers (AirBnB) RLA can automatically send upcoming users an SMS ahead of time. You can also enter a custom message for the renters which can include the usercode, start date and end date. See the Manage property page of the SmartApp. The SMS is sent via SmartThings so you may want to include in your custom note that users cannot reply to those messages. VRBO/Homeaway/Booking.com/TripAdvisor do not provide users contact information at this time so no automated messages can be sent to them. Please contact them directly to request them to add renters contact information in the iCalendar to use this feature.
RLA tracks the SMSs and will only send one SMS per reservation at the time configured in the app. You will need to contact the renter directly for any subsequent communication.
  
  • Can RLA notify me when SMS's are sent to renters?
Yes you can configure RLA to notify you when SMS's are sent to renters. In the Manage property page of the app, scroll to the bottom and enable the option Get automatic code scheduling notifications
  
  • Can I have RLA automatically use the last X digits of the user 's phone number as the user? 
Yes, from the Manage property page you can select from various options on how you would like RLA to generate automatic codes. AirBnB properties can choose the last X digits of the users phone number (X being the configured length of user codes on your lock). Other options include a combination of check-in and check-out dates etc
  
  • Can I have RLA activate the code prior to arrival of the renters?
Yes you can configure RLA to activate the user codes X days prior to their arrival. See the Manage property page for details on your SmartApp. Setting it to 0 will activate the code on arrival day, at the configured check in time
  
  • How do I change the check out date of an automatically generated for a rental user
Click on Manage users, tap on the user you want to change the check out date, scroll down, update the date and click Done

  • Does RLA make any changes to my reservations? Does it need my credentials?
RLA does not require your credentials. It does not modify your account; it only reads the upcoming reservations through the iCalendarlink provided by you.
 
  • My property is in a different timezone from where I live, when I move there and I open the ST app, the check-in/check-out times have changed 
SmartThings mobile app adjusts for timezone differences while displaying the time when your mobile phone changes location. So if you moved from California to Texas, the phone would add +2 hrs to the time while displaying it. You don’t need to worry if you’re just viewing it. However, if you’re making changes to it, make sure you correct it to the new check-in/check-out time. At the time for changing/programming the time is saved on the hub and will remain that way irrespective of where your phone is located.
 
  • Does my mobile phone need to be open all the time for the scheduling and user management to work?
The SmartApp runs in the SmartThings cloud. As long as your hub is connected to the internet, the app will automatically download the latest schedules from your reservation calendars about once every 30 minutes and keep the users on your locks updated, even if the mobile phone is turned off.

  • If my internet connection is disconnected will my lock user codes stop working?
The programmed user codes in the lock will continue to work even if the internet is disconnected. However any new users or removal of expired users will not take place until the internet connection is restored.

  • How long does it take for my last minute "instant" bookings to be processed?
RLA downloads updates about once every 30 minutes. You can force RLA to download the latest schedule updates by tapping the "arrow" button next to the name of the SmartApp in your SmartThings Classic app under Automations -> SmartApps
  • I get the message "Unable to download schedules, retrying in 30 minutes"
This means the rental service provider website is having issues and the app will retry again later. This does not affect existing users or codes, just no new codes will be scheduled until the service provider website resumes normal operation

  • How do I test/simulate this before I set it up on my rental unit?
The simplest way to test your setup is to follow the installation instructions and configure it with your actual property iCalendar link, it just like you would do with your rental unit, with 2 differences:
  1. Leave the SMS message empty so it won't send any text messages to your renters (if you're using AirBnB)
  2. Set a local/different lock in your app to test the user programming

Once you're ready, just switch the lock in the app to your rental property lock and enter a SMS message to send to your users (if applicable).

For security purposes RLA will not work with "simulated" calendars, you can safely use your property calendar for a real world test. Don't worry, it only reads the reservations on your calendars and cannot make any changes.

  • What do the blue, yellow, red and grey colors for the users mean?
The color indicates the current state of the user:
  • Green means the user is active (confirmed by the lock)
  • Grey means the user is inactive/deleted (confirmed by the lock)
  • Yellow means the programming request has been sent and the app is awaiting confirmation from the lock
  • Red means the lock is not responding to programming requests and may indicate problems with the lock/mesh
The SmartApp will retry code programming (configurable in advanced settings) on a failure/no response from the lock. Extended yellow and red statuses indicate that the lock is having trouble communicating with the mesh. Ensure that you lock is no further than about 20ft from the nearest repeater (Z-Wave or ZigBee). You need atleast 1 repeater between the hub and the lock (even if you hub is just a few feet from the lock). If you don't have a repeater, do buy one. A repeater is any mains powered device like a switch or an outlet. E.g. You can purchase a Z-Wave Plus outlet from Monoprice  and plug it into the wall between the hub and the lock.

  • I'm constantly seeing "Added user in door" followed by "Deleted user in door"
This means there is more than one instance of RLA or another User Management SmartApp controlling the same lock. One SmartApp is adding the user while the other is deleting it and they are stuck in a loop.
Delete the other SmartApps. Each lock should only have one SmartApp programming users to avoid conflicts. You can verify this on your SmartThings Classic app by clicking on My Home -> Things -> Your lock -> Click on the SmartApps tab and ensure that only one instance of the RLA app is installed. Uninstall all other instances or User Management SmartApps.

  • I'm seeing the app try to program the codes multiple times or I'm having difficulty controlling my lock
The SmartApp is built to handle adverse conditions and verify code programming. However for best performance ensure that you lock is no further than about 20ft from the nearest repeater (Z-Wave or ZigBee). You need atleast 1 repeater between the hub and the lock (even if you hub is just a few feet from the lock). This is required to make and maintain a strong/reliable mesh and accounts for most issues. If you don't have a repeater, do buy one. A repeater is any mains powered device like a switch or an outlet. E.g. You can purchase a Z-Wave Plus outlet from Monoprice  and plug it into the wall between the hub and the lock.

  • How do I delete a Manual User?
Open the RLA app, click on Manage Users -> Click on the manual user -> Delete the code -> Delete the name -> Tap Done/Save

  • How do I change the start/end date of an Automatic Rental User?
Open the RLA app, click on Manage Users -> Click on the rental user -> Tap on Start or Expiry Date -> Change the date (dd-mm-yyyy) -> Tap Done/Save

  • How do I revoke/disable an active Automatic Rental User?
Open the RLA app, click on Manage Users -> Click on the rental user -> Tap on Expiry Date -> Set the date to yesterday (dd-mm-yyyy) -> Tap Done/Save

  • Can I install RLA and LUM (Lock User Management) on the same lock?
You can only install one app at a time, either LUM or RLA, on a lock otherwise they will conflict with each other.

  • How do I clear/reset all the users on the lock?
Open the RLA app, set the Manual Users and Automatic Users to 0 -> Tap Done/Save and wait for about 5-10 minutes.

  • Sometimes I get a notification, "No automatic code found for user X"?
This means that user X reservation is missing a phone number so RLA is unable to generate an automatic code. You need to look into the reservation details and manually create/SMS the user code if the reservation doesn't update and provide a phone number. This message is only sent once per reservation, so keep an eye on it.



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